Last Updated: October 2025

At Wound2.Care Health Technologies (“we,” “our,” “us”), your privacy and data security are our top priorities.
This Privacy Policy explains how we collect, use, and protect your information when you use Wound2.Care, including our website, AI wound evaluation system, mobile applications, and wound-care coordination services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

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1. Information We Collect
We collect both Personal Information and Non-Personal Information to deliver accurate wound care evaluations and seamless coordination with providers.

a. Personal Information

Information you voluntarily provide when using our services, including:
• Name, date of birth, address, and contact information
• Health details, including wound descriptions, photos, symptoms, and medical history
• Payment details for booked services
• Insurance or identification information (if applicable)

b. Automatically Collected Information
• Device type, browser, IP address, and session activity
• Location data (with your consent) to match you to nearby providers
• Cookies or analytics tags used for performance and fraud prevention

c. AI and Clinical Data
When you submit wound photos or text-based inputs for AI evaluation, our system uses de-identified data to analyze and classify wound types.
Images may be stored temporarily for provider review or securely de-identified to improve future AI accuracy.

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2. How We Use Your Information
We use collected information to:
• Provide AI-powered wound evaluations and generate care recommendations
• Connect you with licensed providers and clinics
• Offer house-call scheduling and transparent pricing
• Send appointment updates, billing information, and treatment reminders
• Improve our AI wound models and service quality (using de-identified data)
• Maintain security and comply with HIPAA and applicable privacy laws

We never sell personal data to third parties.

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3. Data Sharing
We share limited data only when necessary to deliver care or comply with law.
• Healthcare Providers: We share your information with the clinician or clinic you select to ensure safe and effective care.
• Service Vendors: We may use HIPAA-compliant partners for billing, analytics, or data storage.
• Legal Requirements: We may disclose data if required by law, court order, or government request.

All vendors and partners sign Business Associate Agreements (BAAs) to maintain HIPAA compliance.

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4. HIPAA Compliance
Wound2.Care is designed in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
All medical and personal data are encrypted in transit and at rest.
Only authorized users (patients, clinicians, or care teams) have access to identifiable health data.

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5. Data Retention
We retain health records and AI evaluations only as long as necessary for:
• Care delivery and continuity
• Legal and regulatory compliance
• AI training using de-identified, non-identifiable data

You may request record deletion or data export by emailing privacy@wound2.care.

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6. Your Rights
Depending on your jurisdiction, you have the right to:
• Access or receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your records (subject to legal retention requirements)
• Withdraw consent for data processing
• Receive notice of any data breaches affecting your information

To exercise your rights, contact: privacy@wound2.care

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7. Cookies and Tracking
We use cookies and analytical tools to:
• Track usage patterns
• Improve user experience
• Prevent fraud and security breaches

You can disable cookies in your browser settings, but some features may not function properly.

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8. Children’s Privacy
Wound2.Care services are not directed to individuals under 13 years of age.
We do not knowingly collect data from minors without parental consent.

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9. Data Security
We employ industry-standard safeguards including:
• End-to-end encryption (SSL/TLS)
• Multi-factor authentication for providers
• Firewalled, HIPAA-compliant cloud servers
• Continuous monitoring for intrusion detection

Despite these measures, no system can guarantee 100% security.
You acknowledge and accept this risk by using the Platform.

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10. International Travelers
If you are visiting the U.S. or using Wound2.Care while traveling, your data will be stored and processed in the United States.
By using our Platform, you consent to this data transfer and protection under U.S. privacy laws.

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11. Third-Party Links
Our Platform may contain links to external healthcare partners or payment processors.
We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

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12. Updates to This Policy
We may update this Privacy Policy periodically.
When we make significant changes, we will update the “Last Updated” date and notify users via the Platform or email.

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13. Contact Us
For any questions about privacy or data use:
privacy@wound2.care
929-565-7711
Wound2.Care Health Technologies, New York, NY

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Copyright

© document.write(new Date().getFullYear()) Wound2.Care Health Technologies.
All Rights Reserved.
Wound2.Care™ and “From Wound to Care” are registered trademarks of Wound2.Care Health Technologies.

Patient Reviews for Wound2.Care

Real Stories from Our Patients Across the U.S.

At Wound2.Care, we’re proud to serve patients from New York to Miami, Los Angeles to Chicago, and everywhere in between.
Our mission is simple: deliver expert at-home and in-hotel wound care that’s compassionate, fast, and transparent.
Here’s what real patients have shared about their experiences with our licensed clinicians and AI-powered care system.

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Michael R. – Brooklyn, NY (★★★★★)
“Wound2.Care came to my apartment the same day I submitted my AI wound evaluation. The nurse was incredibly kind and explained each step clearly. My diabetic ulcer improved faster than it ever did before — no waiting rooms, no stress. I highly recommend them to anyone in NYC.”

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Patricia S. – Miami, FL (★★★★★)
“I was staying at a hotel for a business trip when my surgical wound reopened. Within a few hours, Wound2.Care sent a clinician to my hotel room. They cleaned, dressed, and stabilized my wound with full professionalism. It felt like hospital-quality care, but in the comfort of my room.”

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James L. – Hoboken, NJ (★★★★☆)
“I used their AI photo assessment late on a Sunday and got a same-day appointment the next morning. The entire process was seamless — transparent pricing, no hidden fees, and great communication. It’s the easiest medical experience I’ve ever had.”

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Angela K. – Los Angeles, CA (★★★★★)
“After cosmetic surgery, I needed daily wound management. Wound2.Care’s clinicians handled everything at my home — from sterile dressing changes to NPWT setup. Their AI app tracked my healing, which kept my surgeon updated remotely. This service is a game changer.”

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David P. – Chicago, IL (★★★★★)
“I travel for work constantly, so finding reliable wound care was always a hassle. Wound2.Care met me at my hotel, brought all supplies, and handled my care discreetly. I wish this service existed years ago.”

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Sarah G. – Long Island, NY (★★★★★)
“My father has diabetic foot ulcers, and Wound2.Care’s team has been visiting our home weekly. Their clinicians are punctual, respectful, and extremely thorough. The AI reports let us monitor his progress online, which gives us peace of mind.”

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Alex M. – Orlando, FL (★★★★★)
“I had a small burn that became infected while on vacation. I booked through Wound2.Care’s AI evaluation and had a same-day hotel visit. They treated it quickly and followed up virtually a few days later — amazing service for travelers.”

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Maria D. – Newark, NJ (★★★★★)
“Professional and trustworthy. The clinician explained my pressure ulcer treatment plan, changed my dressing, and gave me practical tips to prevent recurrence. I’ve recommended them to everyone I know.”

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⭐ Average Patient Rating: 4.9 / 5